To whomsoever it may concern
Sir
With great regret I Abhaya Ku. Swain, a customer of Airtel would like to state that the services provided by your organisation is highly unsatisfactory. I had lost my cell and SIM card on 13 Oct 07 and had filed a request to deactivate the services on my SIM CARD No- 91 9810618026 at around 12.15 PM, 14 Oct 07. I was initially told that the same would be done in an hour's time. On reconfirmation after an hour it was told it would be done in 4 hours which to our regret was not done till 8.00am in the morning (14 Oct 07). Again I was promised that it would be done in the next 4 hours. It was finally done at 11.00am.
WE REGRET TO SAY THAT IT HAS CAUSED A LOT OF DISTRESS ON OUR END.
Furthermore on asking for assistance for a duplicate SIM we were directed to visit to your outlets at Dwarka & Uttam Nagar which I did only to find a renovation work being done there and no service is provided. I was further asked to visit the same at Uttam Nagar outlet on Wednesday, 17 Oct 07 for the same. On calling up your customer care at 121 at 9.30am, 17 Oct 07 we were informed that SIM Card would be delivered at my residence in 6 working hours (Request Number - 14241645). It was reconfirmed on repeated followups at 12.00noon, 4.30pm and 5.30pm, but to no result. At 8.00pm on calling up at 121 we were informed to go and collect the SIM from the Airtel Outlet. This action has not only wasted my whole day, cancelled some prescheduled assignments and further to that I had to forego on my day's salary & leave. I could have as well taken the service from some other service provider from day-one itself rather than to take the services of AIRTEL.
I hope that the concerned authority understands that a customer is NOT spared for a minute's delay in payment of bills. But to my regret AIRTEL has failed to provide me service promised and caused both monetary & mental stress.
On a complaint against the grievance done I was not provided any assistance and was further told to pay my oustanding bill and disconnect the service (Refere to discussions with Mr Pankaj Kumar Sinha -Floor Manager)
I would look forward to your immediate action failing which I would take a legal assistance onthe same
Regards
Abhaya Kumar Swain
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