Dear Sir,
I would like to complain against Airtel Customer Care services for npt solving my problem and keeping me on hold and my complains no action was taken. I took airtel sim card to get better services (phone line and internet services) From day one i was not able to reach any of customer care for any guidance i needed. Every time i called them my phone was put on electronic messege ""please dial 121 to get..." First of all i wanted to complain for very frequent disconnection of internet on my phone. Second complain is 3G s not working on my phone. When i choose dual mode in network connection, it says i dont have 3G service and when i select 3G option my phone line is disrupted. Third complain is from today morning my account is getting deducted, Evrry minute i get the messege that sms/call cost either 30 piase, 60 paisa etc. I didnt bother much because it was some paisa, but last messege deducted 43 rupees, this is too much. U can imagine, every minute if it deducts 30 or 60 paisa, how much it might have deducted till now. And once 43 rupees. To whom should i complain to??? I cant get through121... by luck i could get through it 4 to 5 times today and everytime i was put on hold by customer care, they cannot even communicate with us in proper English and when i tell them to transfer my call to their supervisor, they just put me on hold and disappear. What should i do with my complains??? THis type of service they provide us??? My phone number is 9000591241. I did try to reach customer care from other airtel mobile phone, they did promise me to check my problems, but i didnt recive any call or any response from any of airtel customer care...
Please suggest me what to do with this connection now? Should i swtich to other service providers???
asma begum
9000591241
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