I had applied for two SIM Cards from Nashik thru the Airtel Gallery at Nashik Road Salesman, Mr Rahul Jadhav (he has mobile no. 9096080167). He works for a franchise own by Mr Nitin Kulkarni (his mobile no. is 9096080168).
I paid Rs.1000/- in cash to Mr. Rahul Jadhav alongwith completed Application and two photographs, copy of PAN card and residential proof for two SIM Cards on 20/3. After 5 days, he handed me two Sim Cards, 899190900419301738 for mobile no.09665022309 and another 8991909000419301605 for 09665031606.
These two SIM Cards never worked. After about 20 calls and unlimited follow-up, Mr Nitin Kulkarni exchanged these two cards and handed me other two cards after 15 days, now the no.s were 09665016068 and 09665032309.
These two no.s worked for two days (not full two days, 36 hrs) and later, the outgoing were terminated for the reason incomplete documentation. (Without complete documentation, how the sales people are handed over post-paid SIM Cards). Mr Kulkarni assured me on 16th April, that tomorrow (17th) he’ll see that my no. is working. He had been repeatedly assuring me, I'll get it started within one hour, tommorrow it will start etc.
Now, inspite of at least 25 to 30 attempts to call Mr Kulkarni, is unsuccessful. He do not want to attend my call. Mr Jadhav is reported to be out of Nashik and unable to attend me.
During the entire affair, I feel being cheated by AIRTEL INDIA LTD.by appointing non-cooperating franchise. (Mr Kulkarni has not handed over me receipt for the deposit of Rs.1, 000/-, which I have to submit in my company). My entire communication is handled very lightly by the franchise and I have been offered very shabby treatment. I am currently having Reliance no. (09372302761 and 09372302759). I never had such degraded and shabby treatment or customer service from this operator. I wish to bring this to your notice, and if I do not get back my deposit of Rs.1000/-, I shall be reporting the entire affair to TRAI, the local news channels and press. The franchise has tested my patience and I had to undergo mental agony harassment by Airtel India Ltd. alongwith its franchise, Mr Kulkarni. I am very well eligible to claim damages from AIRTELINDIA ltd. and the said Franchise.
-Rajendra Naik (09372302761)
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