My name is priyanka, I had a post paid number of Airtel 09958188034, I requested airtel to deactivate this number as i no longer required it. They suggested me to get this number converted into a pre-paid number and keep it with me.
I accepted their offer and they delivered a new pre-paid sim on my residential address. This sim was faulty and didn't work and no other sim was delivered as promised.
Now 15 days back, I got 2 new post-paid connections from airtel, they activated my numbers and stopped the outgoing calls and msg's facility on both the numbers, When i asked the reason, they told me that a payment of Rs. 873 was due on my old number.
Unless I pay that amount my numbers will remain as such. Now the question is when a number is converted into a pre-paid number, how can a bill be generated on that number? And now the situation has worsen, they have even stopped the incoming facility on my numbers, it says " Sim Card Registration Failed". Now i even cant make calls to airtel customer care.
Now after 4-5 months thay will send me another notice saying that a bill of thousands of rupees is due on both of my numbers when I m not even using it.
Please get this resolved as soon as possible.
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