Dear Sir/Mam,
Greetings!!
I m sendin you this mail regarding my airtel bill of mobile no.9871144554 in which Airtel charged me following charges which is not my usage.
Isd - Rs 5, 360.00
Tax on Isd - Rs 554.55
SMS International- Rs 5.00
Tax on SMS- Rs 0.63
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Total - Rs 5920.18
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My Total bill According to Airtel is Rs 6, 282.67
Therefore my Actual bills is Rs 362.49
* I logged my complain on your 121 by phone and they told me that this matter will resolve within 48hours and i will get a call confirming that but i've still not received any call from your side.
* I've Asked for noddle office number but the number given by them is a wrong number.
* I've Asked for my details and wriiten document confirming that i've made this calls but they said clearly "Sir, we cant confirm this as we dont have any confirmations
* On upon force asking they said me that this calls are made on some islands, i've never heard the name of that place in my life.
* Airtel disconnected my number without informing me even and i've faced too much of inconvience.
* When i been to airtel outlet, they simply told me that we cant help you. You please pay your bill.
* Everytime i've got an diffrent answer from airtel. 1st they said that i've called to some country. 2nd time they said i've visited some website from my cellphone, on upon my sayin that i am not having GPRS Activated on cellphone, they said ok please give us some time we look to it. 3rd time they again they said i've called on some number which is of "Island CEBU" and now the 4th time they are saying that i've used Airtel Live and clicked on some link which redirect me to some illegal website which is in "nauru". My airtel live service is deactivated from years.
* I've searched on internet, this problem is with airtel only.
* I know other 2 numbers also in which this problem is coming.
* This is a clear illegal activity of airtel which is not acceptable from this multinational company.
* I ready to pay my actual bill which is Rs 362.49
In the end i am very disappointed with Airtel service and behaviour. Please kindly Reslove my problem.
Waiting for your help and sooner response.
Thanking You
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Gaµtam Chhabra
I.T & Network Engineer
Sama Healthcare
M: 98711 44554
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