I changed my Airtel Prepaid connection to Postpaid connection on 31-Dec for 2 numbers (9940303136 & 9940027367), i paid RS 600 (300 300) for caution deposit, and my connection is activate on 10-Jan, but My Home Verification is failed, so they disconnected the Outgoing calls and one customer support called me and asked to change to prepaid, so i changed my postpaid to prepaid on 22-Jan, i paid my usage bill (for 10 days) and bought 2 new SIM with cost of Rs 150 per SIM, that time they said, the caution deposit will be send to your communication address with in 60 days. i am waiting for 60 days, but still now i am not received the refundable deposit. so i wrote a mail to [email protected] on 25-Mar, they replied and asked the Receipt Number for both number, i send all the required details they asked, on next day they replied, they the got that amount as deposit and they said "we will do the necessary things on or before 31-Mar".so i am waiting for their mail, but i didn't receive the mail, so i send a mail on 31-Mar afternoon, but they replied that the amount they collected is not a refundable deposit, its a activation charge. They guys are telling the lie, at the time of i paid they said "this a refundable deposit" and at the time of change the postpaid to prepaid aslo they said that is the "Refundable deposit", but now they said that was a "Activation Charge". Still now i don know my money is back to me. so please people dot go for Postpaid connection in AIRTEL - They are very very worst (bad, irresponsible peoples) peoples i never have such a bad experience in my life. AIRTEL Customer support is very very bad one. Pls any give any information about my Money, i will thankfull for you.
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