I was a postpaid user of Airtel (number - 9970015668), and I was using it from last 2 years approx. but from last few months quality airtel service gone so down that i have finally applied for cancellation and stopped using connection as per cancellation teams confirmation but still i get call from different of airtel and they say that account is not cancelled and people are really rude.
When I say bad service its not network or customer suppport team I am talking abot becoz it was never good but still can be tolerated, my issue is about the forgery which airtel have done. the very first thing is they changed my bill plan without my confirmation which increased my bill and I had corporate connection but when I asked for my plan back they said that I jave changed plan that is what system says and system can not lie which indirecty meant that I was lying. Still I was using the connection somehow.
On 28 feburary 2009 my due amount was Rs. 3470.00 and i was making an online payment.By mistake I made dual payment as lost the internet connection, first of Rs. 3470.00 and then after few minutes again Rs. 3070.00 I immediately called my bank (Citibank) and informed but citibank said that payment has been done so if it extra then they should not claim or credit it and if they won't it will automatically come back to my account. I called Airtel and they said they wont credit but still it has been. I called Citibank and then Airtel after 3-5 days to check when amount didn't come. Airtel said it has been credited so now they my extra Rs. 3070.00 and they will return it in next 3-5 days. I again waited but nothing happened so I called again and I have been informed this time that this amount can be adjusted in my next bill which I refused as their was very long time to for my new bill to generate so I asked for refund. I have been informed that they will send a cheque which i shuld receive by 16 March. On 16 March when I called again as I didnt received check then Airtel says that they tried contacting and i was not available hence they closed the request and not sending any cheque. After an argument finally they logged a complaint again to send a cheque and promised call back. On 18th March I called airtel again as I didnt received any call and I said that fine now my bil is going to generate in 5-6 days so as they already passed whole month, they can go ahead and adjust the amount with my bill which they wanted to do. On that day airtel said that the cheque has been dispatched so it can not be adjusted and I will be receiving cheque in 3-4 working days. I waited again and called back when i didnt received cheque. I requested them that I live on rent and I am changing my house on 1 April so either send me a cheque before that or otherwise adjust the amount. Nothing happened till date. I kept on calling airtel and keep on getting false promises. that it will bve adjusted and finally my bill reached Rs. 4300.00 aprox. I informed airtel that i wont make any payment as my friend are still living at old house and no airtel person or courier visited my old house and amount is also not adjusted so now till the time airtel is not adjusting that amount i will not make payments but I keep on getting collection calls and message atleast 2 everyday and it was very irritating as they were rude and worst part was no one knows what was issue. Everytime when I called or they called me I have had to go through with all the history and everytime they use to give me ticket number but i next time when i call and give that ticket number but there were not able to find anything. Finally in month May i called airtel and applied for cancellation and spoke to ram and he offered me not to pay anything and transfer the connection to prepaid and gave a rference number to show in airtel outlet but when i went to outlet they refused to do that and when I called back airtell cancellation they said it not possible it was misunderstanding from my side. I will have to first pay Rs. 4300 but my question was why should I as airtel already have Rs. 3070. After an argument finally cancellation said that they will completely cancel my account without any payment. Airtel said that outgoing will be barred in 4 hours and account will be cancelled in 48 hours. After 4 hours outgoing was barred so I took a new reliance connection as I thought that for the first time airtel kept their promise. Now today after nearly 5 days airtel called today for my bill payment. Airtel first called my all contacts and friends and said they are calling from DTDC courier services and took my new reliance number and called my and were thretening me by saying that account will not be cancelled unless and untill i make full payment. I refused to pay any amount and I am not going to pay any single rupee and said that i will go to court and consumer forum but before that i thought i should log this complaint with TRAI to check what happens.
Looking forward for your help
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