Airtel - Postpaid
Pathetic Customer Service

Dear All,

After a long ordeal of around eight to ten months i was forced to write to the nodal officer. My Airtel Mobile number is 9967662XXX. and i have been using this number since early 2007

Let me bring to your notice when my problem began. Since Aug when a fire broke out at one of your towers in south of mumbai the coverage at my residence in Andheri West got worse.

Since then i have been calling 121 almost every 15 days to solve my network issue.

We are in May. so for the last eight months i have been diligently calling 121 and raising a complaint almost every fortnight. You can imagine the number of customer service executives i must have spoken to. At least 80 to 100.

And each time that i have called i have only received the "We apologize for the inconvenience Sir, We are raising an issue on priority" reply.

However the priority never was really a 'priority' because i am still waiting, Eight months is not a short period.

Let me also bring to your notice that I have never in the last two years delayed any of my monthly dues. I have been diligent in paying the bills.

Hope you understand what a traumatic experience have i had in the last eight months. FYI, I am an advertising professional handling a leading telecom brand and so I am updated on how the trade works.

Call drops, low network coverage have caused me immense trouble. there have been times of emergency when i wanted to make a call but i couldn't because of the poor network coverage.

I am writing to you in hope that something will be done about my complaint.

I would also like to narrate my experience at the Airtel Relationship centre at fort, mumbai.

When i described my problem to one mister Abhilsash all he said was the same "sorry for incovenice" line.

I requested him to see if he can unbar my outgoing since i have been regular in paying my bills every month. All he did was nod and say that he cant do anything.

To add to my irritation i saw the entire counter passing some electronic messages on each others' screen and laughing. That’s quite unprofessional and extremely un-friendly for a customer service executive to deal with an already traumatized customer.

Let me just be fair to you and your organization and tell you that i soon will be filing a case against Bharti Airtel in the consumer court for "mental trauma, agony and monetary loss."

Thank you.

Warm regards,

Aniket Pohekar

Account Director at a leading ad agency

PS: I tried numbers mentioned on the website but it does not connect (91 9987234865 022 40031404). The landline reaches a fax tone. Are they facing a network problem too.