My company where I worked offered me to change the corporate cell phone they gave me to my personal number and I did the same on July 10 in Kamanahalli, Bangaluru with an ARC. I had a NOC from my company that they would pay all the dues till July 9th. Initially the ARc employee refused to get the application for transfer saying that the dues have to be cleared (In fact she was so rude at the face) - I said I cannot and I already have the NOC that states very clearly. Then I escalated to my company and they informed our company's rel mgr of Airtel and somehow reluctantly the ARC in Kamanahalli accepted my form. I chose the most prelim plan based on my usage.
The system was down till 17th it seems and they said they would activate it by 17th. Fatima who is the CRM in our area promised that they would prorate it to my plan from July 10th - why should I be paying for the delay if Airtel is changing their system.
About a week ago, somebody called from Airtel, gave me a tracking number and said she does not have any info if it has been transferred. How useful was this call? Then the next day when I called, they said you need to contact [email protected]. Been trying them out and following up with my corporate relationship manager but as of today July 29th (19 days after my application) - I have been totally kept in the dark about whether the transfer took place. Followup up with emails has not produced any results. I am stuck now - I do not want to be paying high payments that my corporate plan has.
No resolution till date - 19 days and going. Smply mind baffling about the inefficiency. I always thought Airtel was one of the better ones when it comes to customer service - here they have turned rude and arrogant, I guess.
Any suggestions?
Thanks
Raja V
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