Service & Account No. Airtel No.9994600045; Account No.114-100408526;
1. Holding the above service w.e.f. 9.5.2006: under 999 Executive advance Rental plan; deposited Rs.1260/- (Rs.1000/- one time charge; 200/- activation fee; 60/- others);
2. Renewed the the above plan on 10.5.2007 by depositing Rs.999/- vide SL. No.103482 dated 10.5.2007. Amount deposited in M/s Sacs Enterprises Pvt. ltd., 55 Alagar Koil Road, Thallakullam, Madurai.
I had contacted several times overphone, lodged written complaint, personally informed in your office. The complaint No.14831446; further reference No.598982871; 598975817; 608177807; 607799666; plus several time talked to your CC officials.
Observations & complaint:
a) Bill Plan charge - 999 executive Advance rental (Rs.51/) & Fixed Charges 999 Executive Adv. Plan (Rs.99/-) total amounting to Rs.150/- is not being discounted from 10.5.2007 to 22.11.2007. Activated only on 23.11.2007 after raising complaint. (the same discount of Rs.150/- was allowed from May to April)
b) Requested to look into the matter and reverse the excess amount I had deposited with you from 10.5.2007 to 22.11.2007. Proof of deposit and other details are mentioned in para 2 above.
Note: One of your representative from CC had informed me that since, the said plan is activated from 23.11. the benefit of Rs.150/- will be allowed for a period of one from the date of activation. It is not clear why the benefit of the scheme from 10.5.2007 to 22.11.2007 should not be extended and reverse the excess amount deposit to me since, I had paid the amount well in time. Since, the official at your end might have done mistake by activating the scheme in time, the customer should not be deprived off the benefit what he supposed to get.
Kindly look into it reverse the excess amount I had deposited. Thanking you,
from: n.k.venkata krishnan
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