I have been trying to change my bill plan since last two month, but to my surprise it is still the same plan. Every time I asked to pay your dues It will be change by next bill cycle. In the first month after I clear my default I didn't get any confirmation frm that side. again I sent a mail to [email protected] and [email protected]. I was again told to follow the same procedure this time you bill plan will get change from next bill cycle that is from 18 Apr 08. I paid my dues on 8 Apr ans send the mail regarding the same and I got your request will be forwarded to concern department. Now today I got a call from airtel executive that sir we can't change your plan in mid of bill cycle please request on 16-17 of next month that is my bill cycle.
I want to ask the airtel authority am I be responsible if your irresponsible employee didn't forward the request to concern department on time.
"[email protected]"
04/21 11:42 AM
Please respond to
[email protected]
To
Waseem Ahmed2/India/IBM@IBMIN
cc
Subject
Re: Fw: (Mobile No:=9860388110) Fw: Regarding your Mobile Number 9860388110[REF:153741922030] Message From Waseem Ahmed2 [REF:156577810308]
Dear Mr. Ahmed,
Thank you for contacting Airtel.
You had inquired about bill plan change to Combat II 199 Plan for your Airtel number 9860388110.
As per previous interaction, we would like to inform you that your request regarding the bill plan change has been forwarded to the concerned department. Your Service Request number for the same is 16379423. We kindly request you to make note of this service request number for future communication and correspondence.
Alternatively, we would like to inform you to view your service request kindly dial *121# (Toll free).
For further assistance, email us at [email protected] or message us on 121 (Toll free).
We value your association with Airtel.
Regards,
Mahesh
Customer Support Service
Airtel
&- Original Message &-
Now could you please confirm on this.
And let me know the new plan i.e Combat 199 is activated or not.
Thanks & Regards,
Waseem Ahmed
&-- Forwarded by Waseem Ahmed2/India/IBM on 04/21 10:52 AM &--
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|04/10 01:39 PM | Waseem |
| | Ahmed2/India/IBM@IBM|
| Please respond to | IN |
| [email protected] | cc|
| | |
| | Subject|
| | Re: Re: Re: (Mobile |
| | No:=9860388110 |
| | )? Fw: Regarding |
| | your Mobile |
| | Number??? 986038|
| | 8110 |
| | [REF:153741922030] |
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Dear Mr. Ahmed,
Thank you for contacting Airtel.
You have expressed concern over the bill plan change to Combat II 199 plan
for your Airtel Number 9860388110.
We understand your concern and will work towards to resolve your issue.
As per the previous interaction, we would like to inform you that, your
request for bill plan change for the above mentioned mobile number has been
forwarded to the respective department and the same would be changed from
the next bill cycle dated 18/04.
For further assistance, email us at [email protected] or message us on
121 (toll free).
We value your association with Airtel.
Regards,
Mahesh
Customer Support Service
Airtel
&- Original Message &-
Hi,
Keep me posted when concern department processed my request for bill plan
change.
Thanks & Regards,
Waseem Ahmed
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|"[email protected]"??? |??? |
|04/09 10:24 PM??? |??? Waseem??? |
Ahmed2/India/IBM@IB|
|??? Please respond to??? |??? MIN??? |
|?? [email protected]?? |??? cc|
|??? |??? [REF:153596229820] |
Dear Mr. Ahmed,
Thank you for contacting Airtel.
You have expressed concern over the bill plan change to Combat II 199 plan
for your Airtel Number 9860388110.
We understand your concern and will work towards to resolve your issue.
As per the previous interation, we would like to inform you that, your
request for bill plan change for the above mentioned mobile number has been
forwarded to the respective department and the same would be changed from
the next bill cycle dated 18/04.
Further, we would like to inform you that, we have received the payment of
Rs. 927/- on 08/04.
Also, the payment confirmation for every month could be confirmed by
dialing *121*14# (toll free).
For further assistance, mail us at [email protected] or message to 121
(toll free).
We value your association with Airtel.
Regards,
Vinish
Customer Support Service
Airtel
&- Original Message &-
Hi,
I have paid my bill of Rs. 486 and Rs 440 as UNB as on 8 Apr 08. Kindly
change my plan as requested (Combat II 199 Plan).
If you are not able to do this for any reason, Kindly treat this as
request for cancellation of my service and I have I already completed the
process for have for the same. i.e clearing dues.
This mail will be proof of submitting the request and if not fulfilled I am
not going to pay any further bill.
Please give me the confirmation as per your process of responding to
request raised in specified of time period.
NOTE: I paid my bill with in 3 Days grace period kindly don't send me the
late fee in next bill as usually done? by you people.
Thanks & Regards,
Waseem Ahmed
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|"[email protected]"??? |??? |
|??? |??? |
|??? |??? To|
|04/01 03:16 PM??? |??? Waseem??? |
|??? |??? Ahmed2/India/IBM@|
|??? Please respond to??? |??? IBMIN??? |
|?? [email protected]?? |??? cc|
|??? |??? 9860388110? [REF:|
|??? |??? 151110199155]?? |
Dear Mr. Ahmed,
Thank you for contacting Airtel.
You have expressed concern for bill plan change for your Airtel Number
9860388110. We understand your concern and will work together to resolve
your issue.
We would like to apologize for the inconvenience caused to you in this
regard and would like to assure that appropriate action has been taken to
rectify the same.
As per the previous interaction, we request you to kindly revert to us
after clearing the current outstanding and unbilled amount in the account
of the above mentioned mobile number for us to do the needful.
Further, we request you to kindly revert on the day when the current
outstanding and unbilled amount in your account will be cleared and once
the bill plan change request would be forwarded to the respective
department, the same would be effective from the bill cycle dated
18/04.
For further assistance, mail us at [email protected] or message to 121
(toll free).
We value your association with Airtel.
Regards,
Vinish
Customer Support Service
Airtel
&- Original Message &-
Hi,
How much time it will taketo get response.
Thanks & Regards,
Waseem Ahmed
&-- Forwarded by Waseem Ahmed2/India/IBM on 04/01 11:37 AM &--
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|Waseem Ahmed2/India/IBM??? |03/28 11:09 AM??? |??? To|
|??? |??? [email protected]??? |
[REF:141323220343] |
Hi,
Hello sir, Could you please give me reason why not I got confirmation on
this till now (see email trail...) and why not my plan is changed as
requested.
Do you people don't follow any ethic of business, or just look for making
profit only any how.
If person asked for higher plan you people change it immediately when I am
asking for lower plan it is still not effected.
If my plan is not changed immediately I am going to discontinue my
services.
Please go through the email trail carefully before replying to me.
I had followed the steps as told still is it not fulfilled.
Thanks & Regards,
Waseem Ahmed
&-- Forwarded by Waseem Ahmed2/India/IBM on 03/28 10:55 AM &--
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|Waseem Ahmed2/India/IBM??? |03/10 10:59 AM??? |??? To|
|??? |??? [email protected]??? |
[REF:141323220343] |
Hi,
I still waiting for your confirmation on bill plan change?
Please provide the information.
Thanks & Regards,
Waseem Ahmed
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|Waseem Ahmed2/India/IBM??? |03/06 12:07 PM??? |??? To|
[REF:141323220343] |
Hi,
Yesterday at 6 PM I paid my Due bill i.e. 1041 and UNB 225. Now please
change my plan to as said below "Combat 199 Plan"
And please confirm.
Thanks & Regards,
Waseem Ahmed
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Ahmed2/India/IBM@IBMIN |
Dear Mr. Ahmed,
Thank you for contacting Airtel.
You had requested us for bill plan change to Combat II 199 Plan for your
Airtel mobile number 9860388110.
As per process, we request you to kindly revert us after clearing the
outstanding and unbilled amount for us to assist better.
We would like to inform you that there is an outstanding amount of
Rs.1041.42/- for the invoiced date 18/02/08 and due date is 07/03/08.
Also, the current unbilled amount is Rs.107.80/-.
Alternatively, to know the outstanding amount kindly send a message as OT
to 121 (toll free) or dial *121*11 (toll free) and to know the Unbilled
amount send a message as UNB to 121 (toll free) or dial *121*12# (toll
free).
For further assistance, email us at [email protected] or message us on
121 (Toll free).
We value your association with Airtel.
Regards,
Mahesh
Customer Support Service
Airtel
&- Original Message &-
Hi
My No. is 9860388110 and currently I am having "Value Plan 599" and I want
to change it to "199 Combat Plan".
I will be paying my dues today.
Please do the need ful and let me know.
Thanks & Regards,
Waseem Ahmed
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