Airtel Postpaid - reninder to my complaint datd 28.1.2008
Urgent
non activation of advance rental 999 executive plan w.e.f.10.5.2007 to 22.11.2007
Service & Account No. Airtel No.9994600045; Account No.114-100408526;
1. Holding the above service w.e.f. 9.5.2006: under 999 Executive advance Rental plan; deposited Rs.1260/- (Rs.1000/- one time charge; 200/- activation fee; 60/- others);
2. Renewed the the above plan on 10.5.2007 by depositing Rs.999/- vide SL. No.103482 dated 10.5.2007. Amount deposited in M/s Sacs Enterprises Pvt. ltd., 55 Alagar Koil Road, Thallakullam, Madurai.
I had contacted several times overphone, lodged written complaint, personally informed in your office. The complaint No.14831446; further reference No.598982871; 598975817; 608177807; 607799666; 666739576; 666756421; 659554118;
659142244; 678301834; 674961630; 680236192; 678301834 plus several time talked to your CC officials.
Observations & complaint:
a) Bill Plan charge - 999 executive Advance rental (Rs.51/) & Fixed Charges 999 Executive Adv. Plan (Rs.99/-) total amounting to Rs.150/- is not being discounted from 10.5.2007 to 22.11.2007. Activated only on 23.11.2007 after raising complaint. (the same discount of Rs.150/- was allowed from May to April)
b) Requested to look into the matter and reverse the excess amount I had deposited with you from 10.5.2007 to 22.11.2007. Proof of deposit and other details are mentioned in para 2 above.
Note: One of your representative from CC had informed me that since, the said plan is activated from 23.11. the benefit of Rs.150/- will be allowed for a period of one from the date of activation. It is not clear why the benefit of the scheme from 10.5.2007 to 22.11.2007 should not be extended and reverse the excess amount deposit to me since, I had paid the amount well in time. Since, the official at your end might have done mistake by activating the scheme not in time, the customer should not be deprived off the benefit what he supposed to get.
Since no action has been taken by you despite my complaint dated 28.1. I am forced to raise this complaint once again.
Now I have decided not to utilise your services. Kindly barr my services after taking following Steps immediately.
a) Allow the discount benefit(@ Rs. 150/- per month) from 10.5.2007 to 23.11.2007
b) As per the bill dated 25.5. Rs.916.73 is due for payment. You may adjust the arrears due to me by reversing the same (i.e.by allowing the discounts of Rs.150/- for the period from 10.5.2007 to 23.11.2007.
c) De activate the services immediately as I see no advantage to me by keeping irresponsible services extended by you in spite of the complaints raised time to time.
Kindly initate action immediately. A copy of this letter is being endorsed to Consumer Forum for expeditious action.
from: n.k.venkata krishnan
Dated: 10.6.2008
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