Dear Sir / Madam,
I have a postpaid connection of Airtel (Rajasthan). No. of this connection is 9829078456. I am having this connection since more than 10 years. I am paying all the bills regularly since beginning. From today onwards they have stopped the outgoing call services without any justified reason and any notice. When I enquired about it, they informed me that bill of Rs. 1068/- for a connection in the name of my son Anil Jain is unpaid since last many months on his older postpaid connection no. 9829765456.
If my son has not paid the bill, what's my fault in it? When I asked them to justify the reason, they told that addresses of both the connections are same. I don't think that it is a justified reason. If this is a justified reason then a resident of a big plot can always take a postpaid connection from some service provider and can disturb the services to other residents of that plot who are subscribers of same service provider by not paying his bill.
Plz help me in this matter. My simple complain is that why should I face the consequences of wrong doings of my son.
Reference No. of complaint lodged with Aitrtel Customer Care is 833920053. Complaint has been lodged on 30/12. Airtel Customer Care has expressed their inability to resolve the problem until amount of Rs. 1068/- is paid against my son's older postpaid connection no. 9829765456.
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