Airtel Post paid connection
Carressment by collection agents

This is to bring to your notice that my wife Mrs Prabha Markandan was having airtel postpaid connection and it had to surrendered in March as he had to go out of India on official duty.. The bills were fully settled and airtel had confirmed the closure of connection by March. But airtel database records were never updated and the connection still remains in my wifes name and the number has been issued to somebody else (who if called upon says he is using it as a prepaid card).. Past 3 months the outstanding amount is increasing month after month (currently about 5000rs) and there is continous carrressment calls (using abusive language) from collection agents.. When called upon customer care last month, they informed that system was not updated and the problem will be rectified.. but so far no action is taken from airtel side and unnecessarily we are subject to abuse.. The connection subject to the issue is 9945689420. Please do the needful.