8TH SEPTEMBER
Sir,
I have repeatedly informed you through Email that my Airtel mobile connection (Number-9971500035) is to be disconnected. You have also acknowledged my request through at least two Emails, the last one was dated 16th May. But what you have done is not to disconnect inspite of receiving repeated request from me and you still keeping sending me bills for the connection. Disconnection is in your hands. Whether you want to do it or not is again in your hands, but don’t expect me to keep on paying. Please disconnect the mobile connection immediately and stop sending bills for the same to me. If you don’t disconnect it don’t expect me to pay your fictitious bills. I am going to send a complaint to the telecom authorities and to a number of consumer fora. And please be clear about it that I would not be paying any of your fictitious bills even if you don’t disconnect the mobile connection. I am attaching two of the Emails sent to me by you in response to my request for disconnection, the last one being dated 16th May.
On deliberating on your strange lack of response when it comes to disconnection I realize that you have a very clear plan of action. If a person with a post paid Airtel connection requests for disconnection, your strategy is not to disconnect but to keep on sending the bills with the hope that you will be able to extract money at least from some of the customers.
PARTHASARATHI SAHA.
P.S.- YOU ARE STILL KEEPING ON SENDING THE BILLS AND NOT PAYING HEED TO THESE EMAILS.DONT EXPECT ME TO PAY THESE FRAUDULENT BILLS.
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From: [email protected]
To: [email protected]
Date: Sat, 29 Aug 23:06:37 0530
Subject: Re: DISCONNECT POST PAID MOBILE 9971500035 [|BAL|9971500035|290820096531|]
Dear Mr. Saha,
Thank you for contacting Airtel.
You had expressed concern over delay in disconnection and bill after disconnection of the mobile number 9971500035.
We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused in this regard.
We would like to inform you that your request for the same has been registered the request reference number for the same is 22407076.
We will revert to you on or before 10/09/09.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards,
Tharageswari P
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 29/08 22:20:32
Subject: RE: DISCONNECT POST PAID MOBILE 9971500035 [|BAL|9971500035|160520092276|]
29TH AUGUST
SIR
INSPITE OF HAVING INFORMED YOU SO MANY TIMES TO DISCONNECT MY POST PAID MOBILE YOU ARE STILL SENDING ME THE BILLS.PLEASE DISCONNECT THE MOBILE IMMEDIATELY AND DONT SEND ANY MORE BILLS.THIS COMMUNICATION TO WHICH I AM REPLYING IS DATED 16TH MAY AND YOU ARE STILL SENDING ME BILLS AT THE END OF AUGUST.IS THIS THE WAY YOU WANT TO FLEECE EVEN YOUR EX-CUSTOMERS.ANYWAY I WILL LODGE A COMPLAINT AGAINST YOUR COMPANIES METHOD OF TRYING TO EXTORT MONEY FROM THE CONSUMERS BOTH TO THE TELECOM AUTHORITIES AND ALSO TO THE CONSUMER COMPLAINTS FORA.
PARTHASARATHI SAHA.
15A POCKET-4 MAYUR VIHAR PHASE-1 DELHI-110091.
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From: [email protected]
To: [email protected]
Date: Sat 16 May 13:32:42 0530
Subject: Re: DISCONNECT POST PAID MOBILE 9971500035 [ BAL 9971500035 160520092276 ]
Dear Mr. Saha
Thank you for contacting Airtel.
You have requested us for disconnection of your Airtel mobile number 9971500035and expressed concern over ebill not received and requested for the same.
We would like to inform you that your request for the same has been registered the request reference number for the same is 21639342.
We will revert to you by 21 05 09.
You could also send message to 121 to know your bill amount and unbilled amount. The format is as follows:
OT to 121 (Toll free)
UNB to 121 (Toll free)
Kindly be informed that you will be receiving a bill for usage till the date of disconnection for the current billing period.
Regarding ebill kindly send a message as EBILL EMAILID MONTH to 121 (toll free) to avail any particular bill from last four months bill through email. The same will be sent to your email address immediately.
The bill through email is password protected and you can retrieve it by sending a message as ebill password to 121 (toll free) and it will be sent through message immediately.
You can also logon to our website www.airtel.in to view the last 4 invoices with Itemized statement at free of cost after 2 days from the bill generation date. You can find the below steps to view your bill details:
1. Logon to our website www.airtel.in
2. Please login with the username and the password and you would be able to view your Mobile account details.
3. Click on Bill Guide option
4. Select the invoice period to view the details and click on Bill details
5. Click on Itemized Call Statement to view the itemized call details.
You can also click on Receive bill on Email option to receive bill in PDF format.
For further assistance mail us at [email protected]
We value your association with Airtel.
Warm Regards
Nakul Raj Joseph Raj
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected]
Sent: 16 05 2009 11:02:15
Subject: disconnect post paid mobile 9971500035
15th MAY
SIR
I WOULD BE DEEPLY OBLIGED IF YOU COULD DISCONNECT MY POST PAID MOBILE NUMBER 9971500035 WITH IMMEDIATE EFFECT AS I HARDLY USE THE NUMBER AND SEND THE LAST BILL TO ME.I HAVE ALREADY SENT TO SMS TO 121 BUT HAVE GOT IRRELEVENT RESPONSES.
PARTHASARATHI SAHA
15A POCKET-4 MAYUR VIHAR PHASE-1 DELHI-110091.
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