This is to inform you, I am using Airtel network (bharati telecom) since 2003. since 2004 I switched over to Post paid on the offer of family pack discount along with my two friends.
from that date till last month April the facility was continuing with appropriate dicount both on sms and calls
In the mean time talk a lot offer was given to me, while availing the same I ensured the family pack should not be disturbed. The Airtel officials assured under any circumstances the "the family pack" offer will not be taken away and that also will continue with the talk more. On that assurance only I switched over to talk more plan. some time later the 0.49 paise offer also given to me. At this juncture also I ensured from Airtel official (even from customer service) the "family pack" offer will also continue.
For the last two years both these offers were shown in the bill. Even when problem occurs sms billing, their Delhi officials while contacting they ensured about the free sms on "family pack".
All these times the organisation assured the schemes/packages are continued.
It is worthy to mention when problem occured on sms usage, I had a bitter experience with thecustomer care people, they were not at all heard me and produced some ready made answer.
further while contacting the costomer care;
regarding the deniel of "family pack" all the time no body wants to answer me properly. all their answers only irrelevent.
Because of this, the time I made waste, the BP level increasing while conversing with them, I incurred a heavy mental agony resulted in ill-health also.
account No. is 103-100141346
Yours
asokan
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