Dear sir,
I recharged my prepaid no. 9897049487 with Rs.100 and my balance at that time was Rs.87.35 .Then i switched it off.the next day when i swiched it on my balance was just Rs. 16.36.I lodged a complaint finally after much hassle as the servers of Airtel were down when i called in the morning. I had to again call in the evening as was instructed by the rude customer care executive. He took my complaint and next day i got my balance back after much harassment of making repeated calls.
Bt as soon as i kept my phone down i got 2 messages on 21st Feb, 23:50hrs..one after another informing me about the activation of hello tunes which i never activated on my own.the msgs mentioned that i have been charged rs.30 rental n rs.15 for the song. I was shocked.soonafter my balance was deducted of Rs.45 which i have still not got back. i tried to call customer care several times but these airtel people have deactivated my services of talking 2 the customer care executive also so m not able to explain my problem. This evening i borrowed the cell of my friend to lodge my complaint but another super rude executive told me that the servers are again down and i shud cal after 8 hrs again.
This is what i m facing n have still not got the balance back of Rs.45 by the automatic activation of hello tune.
I m being harrased again and again n this is the 2nd time that m facing a problem in 24 hrs... without a solution
please do the needful at the earliest. Thanks.
Nitin Gupta
9897049487
0121-2664643
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