On 7th March '08 at 19:17 hrs I received a message on my mobile no.9810981450 "your subscription to VAS PACKGG has been activated and Rs.99 has been charged to your account." I may inform you that I have never opted for such request as I am not aware of such useless packages. Moreover I am using this mobile only for incoming calls and am using it very rarely. My recharged of Rs.100 which gives Rs.76 only last for 3-4 months; then how can I opt for such options. The whole date I am receiving unwanted messages/calls from Air which I immediately delete/cut the line.
In this connection I talked to Ms Ritu of Airtel Customer no.121 on 8-3-08 at 11:50 hrs. who told me that this amount of Rs.99 will be revert back to to my account within 48 hrs of time and I will be informed about it. I am sorry to state that even after elapse of 48 hrs of my complaint neither I received any message nor any amount is credited to my account.
I therefore request you to kindly get me this refund of Rs.99 immediately and inform me about the action taken.
Thanking you
Regards
Vijay Karwal - Airtel prepaid no.9810981450
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