This is the second time that Iam facing this shameful problem with Airtel. I had recharged my Airtel prepaid card for Rs.1000/- on 25th Dec. I immediately received this message from Airtel " Sorry ur request cannot be processed at this time". I thought that since it was christmas, the issue would be resolved the next day atleast. To my dismay on 26th dec too, the same was not rectified. I then called the Airtel call centre to know what the issue was. First I was asked to send a fax on he transaction. On insisting, I was told by one of the superviosrs by name Basha to send an email alternately. At this point I was not told the exact duration for rectifying the problem. I then called the call centre again the next day. I was told that things could be done faster if a fax was sent... but the entire process would take almost 4 working days.
Believe me I have not undergone such shame in my entire lifetime. This is the second such experience with Airtel. If Airtel has to send such a message... it should have received some kind of a signal from the bank. Also I dont understand why should the customer be penalized for no mistake of his/her. If there is a process in place at Airtel, its to make things simpler and not complicated. Why should I wait for 4 days for my mobile to start working. Believe me, this problem would recurr again and again if Airtel does not try to solve the issue from the root.
The main cause of shame was the importance of the day (25th Dec..christmas). There was no consideration to resolve the issue and no reposnse to my residential telephone number. This is utter negligence and stupidity on part of AIrtel.
And what could be more shameful for Airtel than its own employees not knowing the email ids of their top boses. What a shame..Hope they wake up early tomorrow atleast and resolve the issue and take down some important email ids.
Regards
Dynu John
9901059280
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