I under signed Mr. Marcellous had purchased Airtel new Prepaid connection from Bangalore valid for 2 years from Retail agent. They gave me understand that I could re top the card from anywhere in India. I came to Bangalore & Chennai on business and try to top up my prepaid card. And my surprise I saw that it is showing 2 balances like current balance and A2A STD VOICE BAL. I top up my card times in Chennai for 222 Rs. And both the times my current balance shows 0 Rs. balance. And my A2A STD VOICE BAL 697 Rs. I cannot make any call and nor recd any calls.
I went to Airtel customer showroom at T. Nagar, chennai and they told me to talk to Prepaid Hotline. And customer care executive inform us that they cannot handle any queries besides Chennai & Tamilnadu sim card. Then I think if they are sitting in call centre and cannot resolve my problem then what's use. Tamilnadu is part of India and Airtel is available everywhere in India. I believe that I don't have to go to Bangalore again to resolve my problem. I had spoken to Mr. Maharajan who heads Postpaid business in this branch and he talked with some Mr. Venky. After talking with Mr. Venky's he try to make understand the technical things which is no mean to customers and apparently he landed without any solutions and my disappointment.
I'm NRI staying in Thailand and bought this local sim card for my convenience within India. If there is problem in topping up the prepaid connection and the particular company don't help us then where should we go to solve our problem. I had wasted my Rs. 700 which I could have used during my business visit. I cannot call outside and cannot recd.any call due to above problem and ultimate suffrer is me and los of business. SinceI had given my mobile no. to my business contact they cannot get in touch with me.
Is there any authority of forum who really looks into this matter and my other friends. I saw in advertisement that JAGO GRAHAK JAGO...
Please heed my dilema and help me on this particular matter.
Thanks,
Marcellous Misquith
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