I am a Airtel Prepaid Connection customer. I am using this connection from last ten months. and Initially i used this connection with a Mobile Set Nokia 1600 for near about Nine months. Last month i upgraded my set to Sony Ericsson K790i and I tried to enable my Airtel Live services by calling to Customer Care 121.They said me that still your mobile set model no for the Prepaid is showing Nokia 1600 and we are unable to activate these request. I complained and said to solve this problem to Customer Care executives and they ensure me for the same. and After all i could not received settings for Airtel live and i downloaded it from Internet using my pcand any how used Airtel Live Services. But Now after one month i decided to go for Mobile Office GPRS and as per Customer service Executive direction for the same i sent sms "Activate GPRS" to 121. and after 12 hours received a message confirming activation of GPRS in my Prepaid Connection.than i sent request for Mobile Office setting by sending sms "MO" to 54321 and 2567 but unable to get settings for the same. In confirming message of GPRS activation they given me some settings and i tried it manually an any how started using GPRS services in Mobile only but unbale to connect to PC and Still I am being charged for Downloading and my balance gone to 245 Rs from 318 Rs yesterday.
When I talked to Customer care executive about the same they said that still your connection is showing using Nokia 1600 and committed to solve within 24 hours but i am still facing the same problem and I am being charged for the Internet Access I dont know through which service i am accessing internet.i have noted down date and time of Complaint with complaint no and will go further.
Please give me any directive How to get back my money and where to complain about the same. i am planning to go consumer court for the same.
Jaigopal Soni
09939572735
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