Dear Sir,
I am staying in Chinoutpalii, Gannavaram, Near Vijayawada, Andhra Pradesh and my Phone No. is 9989973903.
On 2nd Sept I took new connection and submitted all the documents (PAN card, BSNL Landline bill and Two photos). About 25 days back my phone no. is blocked (Showing call barred) and incoming -outgoing stopped. Because I have alternate no. I have not given much attention to that and I thought it was temporary. But 7days back when trying to make calls customer care, I got another no (9849298492) to contact (From customer care) for the same problem. But to the same no. I am unable to contact as repeatedly computer reply comes “this no. doesn’t exist”. After few days it shows your SIM registration failure.
When I went to the Airtel Office in MG Road, Vijayawada (on 10th Oct about 5.PM) the staff said that your no. is cancelled because some of the document which is required, was not submitted by you. When I asked what document she didn’t answer. They told message was sent to you on 17th Sept but I am not sure because so many useless message is coming I am deleting that without even looking into. I asked any other way to help, answer was negative. Because I took new connection and also lifetime validity also, I am losing lifetime validity charge and balance worth Rs 110/-. I informed everything all about what I am losing but reply is same as above. Your Staff is telling that nothing can be done with paradoxical smile “thank you sir”. Because I want to gradually shift to this new no. and already gave to so many friends and also informed call to above no. from Diwali onwards.
Due to no fault of mine I am losing money.
Instead of cutting lines or barring incoming or outgoing calls, they can give a call inform to contact customer care. Everyday we are receiving many calls (Computer voice) regarding advertisement and call values of airtel.
As a customer I am not happy with the service.
Money is not everything, service is important, which I find deficient AIRTEL customer service.
Do you have any solution to this?
Kindly reply
Thanking you
Manoj Kumar Mohanty
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