Sir, I have an Airtel Prepaid Service on Mobile No.9967282288. I have never opted for any value added service nor did I receive any message or a call for initiation of such service. However, from 12th August, I am receiveing SMSs from the No. 290603 on the pretext of 'Thought for the day' and 'Love tips' and Rs. 3/- are being deductet for every sms. Therefore, to know if any service is operational I send a STOP message on service No. 121 and received a message on 13.08 at 11.27pm stating "kindly note there are no services active on your Airtel Number." Consequently, I went to Airtel ARC at Girgaum and registered the complaint on the No. 999 on an available phone on 14.08.09. Till that time I had recieved atleast 12 SMSs, however the Customer Care intimated that the service is being stopped and also credited Rs. 27 for 9 SMSs stating "Dear Customer, amount of Rs. 27 has been credited on your Airtel prepaid account on 14.08.09. Thank you." The Customer Care neither provided me any details about how the service was inacted nor did regret.
In spite of this ordeal, still the service is active on my mobile. SMSs are being sent to me and an amount of Rs. 3/- is being debited from my prepaid account for every SMS.
I do not know whether airtel is doing this deleberately to torture their customers to leave their network. But the mental agony to an individual is unbearable when one sees his hard earned money being taken away from his pocket in bits and incessantly. Shall we wait for the GOD to punish such demons or any authority is there for such pious vocation?
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