Thank you for lodging your complaint with us.
Your complaint lodged on 10/20 8:50:57 PM.
Your Complaint Details as follows
Title: Airtel Deduction of charges For unsubscribed services
Complaint Id : 7922
Complaint: My airtel prepaid number is 09748309558 (airtel prepaid kolkata circle). I am using it on roaming at delhi. From 16th october airtel is deducting my balance for services which i have not activated.the first time i got a sms like this Thanks for downloading MailApplication from Airtel Live WAP Service. You've been charged Rs. 7. from the number 64611007 on 16th october at 10-08 pm, and my balance got deducted again i got a sms "You've been renewed for (cricket sub pack, Subscription) subcription service on airtel wap . you've been charged Rs 10. i got this sms from 64611010 on 20th october and again my balance got deducted. This time i complained to airtel customer care, my complaint reference number is 102045062100.I asked if refund is not possible atleast unsubscribe me from this subscriptions but i was told it was not possible through airtel customer care and i should go to rediff.com from mobile to unsubscribe. I went to the wapsite but didnt found any option to unsubscribe, so i called airtel customer care (kolkata) 09831098310 and was told to call 543212607 to unsubscribe but on dialing i found no option to unsubscribe, also again my balance got deducted by Rs 18 .
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Thank you for lodging your complaint with us.
The CORE Team
@ Core Centre |
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