Dear Sir,
I am using Airtel Prepaid number for the past 2 years.
For the last 3 days I have been charged Re.1 for the Jokes Service. (23, 24, 25/Nov)
I had not subscribed for any of the services. When I called up customer care to know about the details, the response from customer case executive was not good.
He told me that, it has been activated through OBD. But I dint accept any service from OBD, usually disconnect whenever i get a OBD call without hearing.
You could think that this case usually happens as subscriber says he has not activated, even if he activated himself.
If I accept that this service is activated through OBD; as per TRAI guidelines dated 4th September the subscriber cannot be charged unless the operator receives consent from subscriber via telephone/fax/E-mail/SMS.
But no consent was received from me.
I am not giving this complaint because I have lost Rs.3, its because it hurts many low balance subscribers.
Many subscribers get frustated and switch out from Airtel.
Such OBD compliants happens mainly in Caller Tunes.
I need proper explanation on OBD activation and want to know which content provider has charged me.
If possible the my amount can be reimbursed.
I want explanation about the poor response from Call Center Executive.
(I called on 25th Nov at 11.30 P.M)
Expecting revert ASAP to my mail id [email protected].
I can provide the TRAI guidelines document if required.
Once I get the revert, I will disclose my contact details.
Regards,
Naveen
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