Hi i am Aditya I am an customer of airtel from past 3years.when ever i get issues in connectivity i tried to contact customer care. Its like reaching milestone to reach the customer care executive. Really i felt bad and wasted my enormous time by waiting in IVR menu.
One of the worst treatment i faced in 07/01/09 that i lost my mobile & got Duplicate sim card at the instant of replacement they promised me it will be activated with in 2 hours. But i waited up to next day still it as not activated.than i contacted customer care agent "Annapurna". She promised that with in 2pm it will be done. Again i waited up to evening 7.30 . than i called again spoke to an lady called "Kavitha" She really according to me unfit for any kind of job in this world. She as never tried to listen my request.she just asked my name contact number & address than put me in hold for 5 mins. Came back and said this is fault through Dealer & asked to contact them.than i was trying to tell her that i got this from direct airtel not through any dealer but she never listened to my words instead she repeatedly saying contact dealer..., When i interrupted she rudely said listen this is what you have to do, I cant help you
regards
Aditya
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