AKSH IPTV was installed at my home on 23-06.But it worked hardly for 2 days. Thereafter I lodged complaints to AKSH IPTV & MTNL several times on phone and through email. The customer service provided by AKSH IPTV is very very poor. They do not give complaint numbers which is violation of TRAI guidelines. When you call at call centre they will ask your name and contact number but they do not bother to call back. Every time you have to remind them about the problem you are facing. I think I have called them more than 50 times. This is the poorest customer service I have seen in my entire life.[/U][/B]. I sent emails to their head office at Gurgaon but I think they don't have any regards to customers. The reason given to me was problem at Prabhadevi telephone exchange. But I have not received a written comnunication from MTNL/AKSH.I fails to understand when the infrastructure was not ready why they have go ahead with the project. MTNL is not able to fix the problem after so many days. This shows it's efficiency. This is the main reason MTNL is loosing it's market share in Mumbai.
On 04-07 I written email to MTNL's top boss that if the problem is not fixed I will escalate the matter to Department of Telecommunication. Then on 8-7 AKSH's technician came to my home and fixed the problem. But from 09-07 onwards IPTV is not working. Again I called several times at call centre to wake up AKSH. On 12-07 their technician visited my home and assured me that problem will be solved in a couple of days. When I called at call centre today i.e. 17-07 told me that the problem is solved. But IPTV is not functioning yet. As usual I had given my contact details but nobody called me and no technical help is provided.
I lodged several complaints online, through emails and on telephone to MTNL and AKSH but I have not received a single written communications from them.
AKSH – MUMBAI MTNL IPTV IS SUPER FLOP SHOW.
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