From,
D.M. Shah,
[email protected]
Phone: 022-25824408
Cell: 98336-79046
To,
M/S APC Corporate Office (india)
27 Lavelle Road, Bangalore 560001
Dear Sir,
Sub: Replacement of HI 800 SQ UPS Battery under warranty (6UPS100F – TAFE/PS)
Ref: Inverter Serial No. BB 0552049355, Battery Serial No. UPA 7108047 (AMCO)
I purchased HI 800 SQ Home UPS vide Invoice No. 044 dated 20th Feb from your dealer M/S Adi Shakti Enterprises, Mulund, Mumbai (Now moved to Airoli, Navi Mumbai). The original inverter serial no. BB 0637034092 was replaced with the current inverter serial no. BB 0552049355 by M/S Om Sai Services, Thane.
6 UPS 100F was serviced by the dealer M/S Adi Shakti Enterprises regularly. When I observed that the battery was getting hot, I lodged a complaint with your customer service. Complaint no. C1-764035881. I have the Service report from Om Sai Services, Thane dated 27th Nov which can be furnished if needed.
The battery is under warranty and requires a replacement as per the service report. I have put up a request through my dealer M/S Adi Shakti Enterprises immediately after the service report was received in November. I am also following up with Mr. Anand Kolte, an APC executive on mobile no. 98200-43377.
I am sorry to inform that no positive action has been taken by either APC or my dealer since the last 2 months. In these circumstances, I have no option but to approach the consumer grievances forum to ask for justice.
Thanks,
D.M. Shah
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