NOT RECEIVING MY SUBSCRIPTION COPIES
NOT RECEIVING MY SUBSCRIPTION COPIES
I Sumangal Nevatia from Dombivali has subscribed for INDIA Today & Business Today thru Vodafone mobile shop on 26th October.2010. I paid Rs, 650 Rs325 against 1 year subscription thru my credit card & was allotted ref id 11515943 & 11515850 respectively.
To my surprise there is absolutely no response from INDIA TODAY for almost 15 days.. No one contacted me nor i got any update for my order.
Finaly i started chasing INDIA today on Call center no (Toll Free No. 1800 1800 100 From Noida - 2479900) provided but was unable to get details due to technical problems & line engaged.
I also wrote this case to [email protected] & i got one revert from Amit Singh asking for all details. I provided all details on 13th Nov.10 to which he replied mentioning that the payment is received & i shall get my copies very soon. Since then again i have not received any response till date so i reminded him with very rude mail.. Mr. Amit has again asked me my subsctiption & payment details (thru mail onSun, Nov 28 at 6:59 PM). This is insane...
When i have dialed them on 29-Nov-10 : 10.10 Am to India today call center finaly i got some one Mr.manoj on line who was saying that systems are down & we have no update about your order & he kept phone without providing any update.
Last update when i tried calling back is that Ms. Pallavi took my contact no & assured me that someone will call me back.
But honestaly speaking this is really very bad experience i got from wellknown publication like INDIA today & Media Publications Ltd.. They have no rights to write technology adantages in there magzines if they can't fix such cases in their own company.
Worst is that its almost 1 month & 3 days i have paid to INDIA TODAY but no officer of company feels that they owe to either send me my copies or pay back my money..
Mr. Poorie (Chief Editor) if this reaches to you pls. take necessary actions & also to highlight that there are absolotely no ways you have left with subscribers to express their problems against subscriptions channel rather than go to such internet forums accessible to entire world.
Hope some body will from INDIA TODAY will address my concern & either provide me my copies or repay me my money.
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