Dear DNA,
We have booked for 2-year subscription for delivery at Malad in the name of my Father Shri R.R. Kothari.
The subscription was to start from 1st Feb. The coupon booklet also has a coupon to start from 1st Feb.
We were excited to take the 2-year subscription and we were actually very excited to the day when we would start reading DNA everyday for the next 2 year atleast.
We know that DNA is a good newspaper equally important as Times of India and Hindustan Times. It always carries all important and impacting news vis-a-vis TOI and HT.
We also want to read as it is a JV between Dainik Bhaskar and Zee Group and we expect good, intelligent News Gathering, Reporting and Journalism from DNA!
However, it was surprising to know that no DNA was delivered today i.e. 1st Feb.
On calling the Vendor, he replied that he would not deliver the newspaper for today and also that he would deliver the paper for today from tomorrow. which is not only surprising and
illogical but also unheard of.
What is the use and benefit of reading an old newspaper?
Is this how DNA proposes to manage the subscription for next 2 years???
I am shocked!
We had also called the land-line number of DNA which gave the mobile number of Hemant Goud - Executive responsible for the Vendor but he is not taking the calls.
Kindly understand that it is a loss for us as though the delivery should have started from 1st Feb but it has not started and also I do not want delivery of an old newspaper.
So, kindly check the whole matter and inform us in writing and also telephonically so as we can decide if we want to continue or not and to cancel the 2-year subscription.
We feel cheated and taken for a ride by such bad management and handling of the subscribers.
Hope that the officers will take a serious view and correct the gaps in the system so as other subscribers will at least not feel cheated at the hands of DNA.
regards
Namitabh Kothari
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