Dear sir,
I have subsrcibed DNA Prepaid Subsrciption Booklet No. 1621960 which has cupons validity From January to December from my Vashi, Navi Mumbai Vendor: Rasi - Sector 16, Vashi, New Bombay. During the month of April to July Rasi Vendor was not giving me newspaper due to his personal reasons at my residence in Sector 16, Vashi. Later found out reason was Vendor in financial crisis. Hence I did not get newspaper from April to July and have got coupon for the same.
I had contacted your DNA office who put me on with a DNA staff -Mr. Amar Mobile 9930144820 who asked me to contact E. Masanan on Phone 27881005 of Nav Ratna Sector 17. I tried to contact but was not available during the time. Hence I had very poor response from DNA Newspaper for non delivery of DNA Newspaper for that period nor did he help me to give another vendor for supply of newspaper. I tried other local vendors, but they refused to give me newspaper since I was taking newspaper from Rasi Vendor. This problem was also explained to DNA office staff who did not bother to sought the problem out.
From September onward, another newspaper vendor [ name not known to us] regularly started delivery of DNA newspaper to my house which is too late in the morning after 8.00AM for which I have handed over the coupons to him from Sept 09 to December 09.
Now at present I have coupons which are not utalised from April to July. Can I utalise these coupons and give it to my vendor who refuses to take these coupons for the month of January.
Your early reply will be highly appreciated.
Yours faithfully
Yvonne Sequeira - Mobile No. 9892377108
Sector 16, Vashi, Navi Mumbai.
Date : 5th January
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