I placed an order, for one year subscription to FEMINA magazine plus a gift hamper worth Rs 1800/- on 19/01, order no 30000061782 at INDIA TIMES SHOPPING site and paid Rs 1120/- instantly through ICICI net banking.
It is now more than 45 days and the subscription to FEMINA has not commenced yet. Surprisingly " CUSTOMER SERVICE " do not respond properly, in spite of REPEATED mails, postings at their site ..
Shopping site of esteemed BENNET, COLEMAN & CO LTD of THE TIMESGROUP can not ignore a customer and take him for a ride, having made the payment before hand. Rs 1120/- is not a small amount and endless delay without assigning any reasons/communication is totally un called for from TIMES GROUP . Today, realising that I would not be able to subscribe to FEMINA through INDIA TIMES SHOPPING, I have requested them to CANCEL my order and REFUND me the full amount, immediately. Promptly comes the automated mail saying, the matter would be looked into, in another 48 hrs. TOTAL INACTION AND LACK OF CUSTOMER ORIENTATION should be looked into .and INDIA TIMES SHOPPING customers must AWARE!
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