I ordered airtel dth for my home by paying Rs.2440 as subscription fee through Airtel IVR system. Transaction ID for the purchase is 16101172. I made the payment through IVR on 16-Jul - Saturday and the customer representative committed saying that the installation will be done on the same day or the next day 17-Jul - Sunday before i made the payment through IVR. Once i made the payment, their total attitude towards the customer has changed in really a bad way. Airtel Technician didnt turn up that day (Saturaday). When i called Airtel Sales department on Sunday, they made me wait for half an hour in phone that too not connecting back again. I had to hang up the phone since no one turned up. This happened all the three times when i called the customer service. Finally frustrated when i called the fourth time, i told the representative to cancel the order since i am not getting proper response and all false commitment are given only to get the money from the customer. They are seeing customer as only money making machine and they are not ready to provide quality service for the money they get. Finally the representative told since it is sunday they cant send the technician as everyone are on holiday. Agreed. But he also told that they will come Monday by 9 AM. It is 12 PM today when i am writing this, I have already called Airtel Sales Department 2 times, everytime they get the Customer Name and Transaction id and they will tell the Technician will call in another 15 minutes but only to wait becoming a fool. I am totally annoyed the way the representative speaks with some attitude as if he will provide the service only if he feels like doing it and treating the customer like stray dog. What kind of attitude is this??? Unbelievable!!! Telecom giant like Airtel allowing its representative to treat customers like this.
I have already developed disrepute towards Airtel before i have started using it. I will be happy if they will cancel my order. I even tried doing it and asked information for it from the representative and i didnt get any proper response. This attitude of the representative is totally condemned and Airtel should take immediate actions on its representative from such action. I can remember one such representative name - Rajesh. I am writing this spending my time just to educate people and let know the concerned person that
'Be diligent towards Customer Needs'.
Hope this will draw from positive response with a belief that Customers are always valued!
Thanks,
Suriya
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