Dear Sir/ Madam,
With deep anguish and disgust I am writing here that the entire process of DISH TV New Connection is so cumbersome, lengthy and interdependent on so many persons/ representatives at various stages that the actual execution of new connection is delayed by days together and at the same time frustrate the new connection to its hilt.
I am residing in Sector-9 Rohini, Delhi and had requested for new Dish TV Connection (Platinum package) through internet on 18.5.2011. Immediately there were messages on my mobile with 'Thanks for subscribing Dish TV connection'. Within couple of hours M/s S.A. Telecom representative - Mr. Ashok (Mob9266666041) descended at my residence and provided Activation Kit. He also collectedRs. 1040/- from my residence with the promise that by 19.5. the installation would be completed. However, till today, i.e. 21.5.2011 (12 noon) nobody had turned up at my residence inspite of number of reminders for the new connection. Therefore, I felt with deep anguish to write to you.
It requires to take up corrective measures, immediately at Dish TV (Zee Network) level, at Company (M/s S.A. Telecom) level and at regulatory level. Otherwise, people's confidence in service sector in India would not stand, which would be a big negative sign for the country's growth, development besides credibility of service providers from private sector. I hope an urgent redressal measure from the concerned ones.
With Thanks and Regards,
(Abhishek Agrawal)
Mob: 91 9868539572
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