WORST DTH SERVICE PROVIDER.
When i bought a Panasonic LCD TV, i got a complimentary Dish TruHD Set top box. I had to pay only Rs.2400 for the set top box and the installation. So i made a deal and bought the Dish TV Tru HD set top box. Since then my experience has been horrible.
The day i turned on the Dish TV, i could get echo sound from the TV and the sound / voice broke in between. The set top box remote's volume control doesnt work. Increasing or decreasing the volume has no effect on the actual sound.
I checked my LCD TV and everything was perfect. I have another Dish TV SD Set top box with me, when i connected the SD Set top box to my LCD TV, all the problem vanished. The sound was perfect without any echo sound.
I called up the Dish TV customer care at Bhopal, after 3 days their service center guys came and took the set top box for repair. They didnt turn up for the next 15 days. When i called them up repeatedly, they provided me a temporary set top box and asked me to check if the same problem persists. And yes same problem persisted. But then i checked this temporary set top box, i found it was my own TruHD set top box and all the same problems happening again. The box no was same and the VC card no too!
The service center guy said its the problem with your LCD TV and we cannot help it because the same problem is there with 2 diff set top boxes. When i tried to convince them, they didnt listen and went away. Now its been more than 2 months but the same problem of sound echo and sound breakup is there but on repeated complaints too, Dish TV customer care gusy dont listen. Very Very Disgusting service by Dish TV. I could never imagine they could be so bad. Now all my money is lost and i have reverted to using my Dish TV SD connection at home.
My humble request to all the readers, please please dont buy a Dish TV connection. My cousins are using TataSky and Videocon HD services and both are superb in terms of picture quality and sound.
Regards,
Farhan Khan
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