IRCTC
WRONG TRAIN INFORMATION

I BOOKED TWO TICKETS BY RAJDHANI EXPRESS 12431 FROM VADODARA TO H. NIZAMUDDIN.THE DETAILS ARE:

TRANSACTION ID: 0271251450, PNR NO. 4423130422, TRAVEL DT. 25-DEC. AC -3

DEPARTURE TIME (AS GIVEN ON TICKET WAS 00.26).

I GOT TIME OF TRAIN CHECKED AT PHONE NO. 139, DT 24-DEC AROUND 22.30. IT WAS TOLD THAT TRAIN 12431 WILL ARRIVE AT VADODARA AROUND 03.30 . I ALSO GOT CONFORMATION THRU INTERNET AND THAT TOO SHOW THE TRAIN TIMINGS AS 03.30.

WHEN WE WENT TO VADODARA RLY STATION AROUND 03.00 ON 25-DEC, THE COOLIE TOLD ME THAT THE SAID TRAIN 12431 RAJ DHANI EXP. HAD LEFT AT RIGHT TIME FROM VADODARA STATION.

THEN I ENQUIRED TO ENQUIRY, BUT TO MY SURPRISE THE PERSON TOLD THAT TRAIN HAD GONE AT RIGHT TIME.

WE WERE HAPLESS, WHAT TO DO? THEN WE RETURNED BACK TO OUR RESIDENCE AT 03.30.

THE NEXT MORNING, I AGAIN BOOKED TWO TICKETS BY TRAIN 12937, WITH FOLLOWING DETAILS:

PNR NO. 835-0917835, TICKET NO. 44897465 JOURNEY DT.26-12, FROM--VADODARA TO ALLAHABAD HAVING WAITING NO.16 AND 17. AC--3

OUR ONE TICKET GOT CONFIRMED WHILE OTHER WAS WAITING.

I HAD TO TRAVEL MY SELF BY SITTING NEAR TOILET, WHICH WAS AGAINST ANY DECOROUM, BUT I WAS NO OPTION.

I ALSO HAD TO CANCEL MY TICKET FROM NEW DELHI TO ALLAHABAD, WHICH WAS BOOKED TO TRAVEL ON 25-DEC.

I REACHED ONE DAY LATE AT MY OFFICE, AND WAS REPRIMANDED FOR THE DELAY.

THUS, I HAVE BEEN MENTALLY TORTURED BY THE IRCTC MIS INFORMATION ABOUT TRAIN ARRIVAL.

HENCE, I APPELE TO THE COMPLAINT HEARING AUTHORITY TO LOOK MY CASE FROM ALL ASPECT AND DO JUSTICE TO ME BY SUITABLY COMPENSATING, AT LEAST TO SAVE SOME OF MY LOST IMAGE.

THANKS.

SHARAD CHANDRA ASTHANA

LIG--297

GOVINDPUR COLONY

ALLAHABAD--211004