This is the copy of the mail i'am trying to send NOKIA, but their site not accepting it
Hi,
I bought a new handset nokia-5233 on 22-march for amount Rs-7400/- INR
from as local nokia dealer (Gift Palace, near jai talkies, main
road, muradnagar, ghaziabad, U.P.06) with a bill # 310.There is some
problem with the handset i am facing every time since i bought this handset.
On third day from the date (25-mar) i bought this handset, bluetooth
device got faulty. I was not able to search any device not even i was able
to transfer ant data thru bluetooth. On 31st march i visited a nokia
care centre (GSM Communications-104-105 hans plaza, 11 ambedker
road, ghaziabad) ref job sheet # 23743527/10031/8.i had a very huge
discussion with the manager (Amit Goyal) regarding the issue. After
Observing the handset after 1 day they returned my handset stating that the
hanset cannot be repaired because it was physically damaged. According to
them Mother Board of my phone got bend and nokia does not provide even new
mother board not even repair it.
Next day i went to dealer regarding the same complaint, he advised me to
visit some other nokia care centre. I visited nokia care centre in Modinagar
that is actually near to me. they asked me to leave the phone for 7 days
, thats what i did as per their instruction. After 12 days i got my handset
back from them and blue tooth was working properly fine.
But, Unfortunately there was one more fault i observed after i get the
handset repaired from nokia care was problem in sensor.my phone sensor did
not work. As i am in a kind of job where in i gets only 4-5 hours to slep
, thats why i can not visit any centre easly.
I visited a new service centre in raj nager, Ghaziabad (shreejee enterprises) on 7 th july for the same prob that my phone gets hang very frequently and sensor not working. They gave my handset back on 21/07 and on 23/07 i have deposited the handset back to them as it worked for just 1 day.
Understand, its been 5 months that i bought this phone and its been 5 times that my handset has been deposited for min 10-15 days nokia care centre. If iam planing to use this handset
for a year or so, Do you people wants me to get that repaired every month. I placed a complaint at customer care.the told me that my handset will get replaced, but again i got the same one which you guys are not able to repaired
I am sending you this mail for a positive result of this complaint. If i need
to visit a nokia care centre, i can go ahed and visit consumer complaint
department//
Thanks and Regards
Mayur Arora
Contact # 91-9871936836
0 comments