16 Feb (Wednesday)
I handed an urgent courier to Madan Lal Jaiswal (Franchise owner) of Aramex at Santa Cruz (E), to be sent to Unitech office Noida, Sector 96.
18 Feb (Friday)
On the website of Aramex, it showed that my shipment was delivered to a Shiv Kumar at 1 PM. His mobile No. was mentioned on the website. I checked this in the evening.
19 Feb (Saturday)
I called Unitech to know about my courier. They could not confirm it by afternoon whether they have received it. It takes sometime to update the status in their system. Saturday, being half-day they could not confirm anything about my courier.
I informed them from my side that it has been received by Shiv Kumar.
Unitech promised me that they will investigate this and will call me on Monday as they will be closed for weekend.
21 Feb (Monday)
I called Unitech and had long talks with them as they could not find my courier while I keep telling them that Aramex is claiming that it was delivered.
Finally, Shiv Kumar was called on his mobile number and it was found that he is a security guard at APS (Noida, Sector 37).
I then visited Aramex's office and informed them that my courier was delivered to a wrong man and at a wrong address.
Madan Lal, assured me that he got to know about this just now and that it will be delivered to the correct address in an hour. He told me that it's not a big issue and that it will be done.
Even after 2 hours of waiting, I did not get any confirmation from Madan Lal.
I again visited his office and refuse to leave until he get me a scanned copy of the proof of delivery.
After another 2 hours he confirmed me that it has been delivered to the correct address.
I called Unitech and found out that they still haven't received anything. I told Unitech what Aramex was telling me that Sanjay, a security guard at their office has received my courier.
And yet again, Aramex delivered my courier to an unknown man and at a wrong address. Not only this, Aramex refused to provide me my proof of delivery in both the cases.
When it was delivered to a wrong address the second time, Madan Lal told me that he has escalated this issue to Nitin Singh - a manager at Aramex and to Anil who is a manager across all Aramex centres.
However, even after Madan Lal spoke to both these managers and the staff who was delivering my courier for hours, no one at Aramex could deliver my courier to the right address within the required time.
Aramex could not tell me where my courier is and refuses that it has been lost. Also it could not provide me any proof of delivery which could tell me for sure whether someone is actually delivering those packages. Moreover, the management also could not solve anything for hours and hours.
Now I am late on my part for not being able to send my package to Unitech on time. I would have to pay that loss in money.
Moreover, due to Aramex's laid back attitude and poor management and no supervision at all, I have wasted so much of my time and money and still could not find where my package is.
I have all the attachments for this case where it clearly shows that they are delivering to wrong people at unknown addresses.
Please look into this matter as it seems that they are fooling a lot of people and wasting not only their time and money and trust in such services but also their sentiments with the couriers that they send.
Thanking you,
Nazia,
9619712935
[email protected]
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