Dear Sir,
Sub: - Goons sent by ARAMEX COURIERS for Parcel Collection
It is highly regretted to inform you the following for your immediate action.
1. I have bought a MP4 Player from Rediff shopping and after several requests as it was defective from the time of receipt, rediff has informed that they have instructed their official Couriers to collect the parcel.
2. Initially I have informed ARAMEX COURIERS that only after replacement I will be able to give it to Couriers for sending back to rediff.
3. Then a lady from Rediff has told me that replacement or money will be paid back only after return when I talked to her on the next day and I have informed the ARAMEX COURIERS to collect the same in the next day.
4. But for a very long time, almost a month there was no action in spite of sending many mails, reminders and talking to the rediff people.
5. On 3rd July I have received a call from ARAMEX COURIERS that they want to collect the parcel and it was mutually agreed that the parcel will be collected on 4th July between 16.30 to 18.00 hrs after making a call to me, before coming for collection by ARAMEX COURIERS.
6. The Goon who is appointed by ARAMEX COURIERS had come to my building at 20.30 hrs and contacted me for collection of the parcel. I have received a call from ARAMEX COURIERS also by around 20.35 Hrs, stating that the delay was due to a vehicle breakdown of the goon and it was mutually agreed that the parcel will be collected on 5th between 9.30 to 10.30 Hrs on 5th July.
7. On 5th July’ the Goon had without even making a call or taking permission, has intruded into my house at around 15.00 Hrs, when my elderly parents and my teen age daughter were present and my father through my neighbor has made a call to me when I was in a driving class.
8. Since my parents or my daughter were not aware of anything they have made a call thro. My neighbor and my neighbor had given the telephone to that goon to talk to me.
9. When I asked him, why he has come without taking an appointment or without making a call, the Goon started behaving very rudely, started shouting at a loud noise and using unparlimentary words, stating that we will meet dare consequences.
10. Immediately, I have talked to one Mr. Balaji of Sales and Mr. Ravi of ARAMEX COURIERS and made a complaint to them about the Goons Rude behavior and Mr. Balaji had left the office without taking any action. I came to know the name of the goon as Nethaji of ARAMEX COURIERS.
11. After going to my house my parents have told me that, they sought the help of my neighbor due to the problem that the goon has entered the flat making huge noise by shouting at the time of entering the flat.
Now my Questions are,
1. Whether ARAMEX appoints only Goons?
2. Are ARAMEX and REDIFF SHOPPING colliding together?
3. Is there any system being followed in ARAMEX COURIERS especially to contact the customers?
4. If there is a system, whether all your employees are aware of it?
5. Is there a system of monitoring the behaviour of employees, especially those who are in contact with customers?
6. Do you have a system of collecting customer feedback and redressal forum?
7. If the system is not being followed, what action ARAMAX is going to take on erring Employees??
8. What is the action ARAMEX is going to take on Goons like, Nethaji?
I request ARAMEX COURIERS to take suitable actions against the Goon Nethaji and send proof about the actions taken against the goon Nethaji before 16.00 hrs of 7th July failing which, I have no other option except to file a complaint against him for intrusion into my house and using unparlimentary words with rude behaviour apart from threatening all in the house with dare consequences.
I will also file a suit against ARAMEX COURIERS as well as Rediff shopping for their involvement in sending such goons.
I will be sending a copy of this letter to M/S Rediff as well as post it in the complaints forum if no information on actions taken has been received before 16.00 Hrs. on 7th July Monday.
Thanks&Regards
Venkat
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