Background in brief- We moved from Pune to Bangalore, so we decided to go for THE best transport Co.to transport our Car and household stuff We contacted Ashoka Movers and Packers as we had heard a lot about them from our friends. We agreed to pay them 40K (which included insurance of the goods too) we paid for the brand and trust attached to it, only to realise later by way of their mishandling what a fool they made out of us.
They agreed to send us the car in the first week and the goods in the other week (as we were to search for a house). When we received the car, we found that the headlight was broken and there were several scratches on the car, repairs amounting to 5K. Later when we received our household stuff, we found the dining table glass was broken into 3 pieces and several other damages all equaling to 10K. When the goods were getting packed in Pune on 3rd July, I told their Pune staff to be considerate with the dining table glass and pack it in a bubble wrap but they told me that since bubble wrap has finished they will pack it like that only and I should not worry as this is their everyday task and they will take care of the glass nicely. And every time we spoke to them they kept agreeing on paying but now they are not even picking up our phones and attending our calls (arrogance at its best!).
I have been following up with Mr Pankaj Singh in Pune office since last 45 days but he is not helping me out with this issue. He told me that he has forwarded my complaint to Hyderabad office (which he has not till date as I spoke to Hyderabad staff on 31st July and came to know that they have not received any such complaint) From there a team would come to Bangalore at my house and inspect but there has been no action from ashoka packers' side either from pune or bangalore or Hyderabad office till date. No team has come to my house for inspection and nothing has happened till now. Now Mr. Pankaj is not even attending my and my husband's call. (Another example of Arrogance). Further I would also like to HIGHLIGHT that when the truck arrived our Bangalore house, the Bangalore staff was so adamant that until and unless we would pay them the balance money, they would not deliver the goods to us. And the packing and unpacking staff at both the locations wanted tip despite the broken glass and other damages. It has been close to two months now but there is no one who would sort this matter out.
Mr. Prakash who seems to be some influential personality in their team does not know how to speak to his customers. If at all we are able to speak to him he just abuses and keeps the phone down. Again an example of arrogance.
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