BESCOM
Online payment is not considered and is still shown as arrears

Hi,

I paid BESCOM bill from my savings account on 23/2 for the month

of febraury using BILL PAY service form CITIBANK.Bill amount is

debited from my savings account and citi bank claims that bill amount is paid to BESCOM. Below are the details provided by citibank:

Bescom received payment on February 25

vide receipt number 117878708.

BESCOM bill details:

Location code: S4/1120402

RR No: 4SEH45700

But in BESCOM website, the bill status is still showing as Arrears and

is not paid. I wanted to know if the arrears is updated correctly and will Feb month usage will get reflected as arrears in my next bill amount?