BEST
Poor Bus Services

First Complaint

On 11/11 the bus of route no 50 for Bhaucha Dhakka arrived at Jijamata Udyan Byculla at 16.18 after approximately one hour. Normally the frequency is at 30 minutes. Such poor service is totally unsatisfactory. The frequency time and Bus timing should be written on the Bus stop so that people should not wait for the Bus and west their time. Will the BEST has any explanation?

Second Complaint cum Suggestion

The complaint is re send in points form

On 11/11

(1) the bus of route no 50 for Bhaucha Dhakka arrived at Jijamata Udyan Byculla at 16.18 after approximately one hour.

(2) Normally the frequency is at 30 minutes. Such poor service is totally unsatisfactory.

(3) The frequency time and Bus timing should be written on the Bus stop so that people should not wait for the Bus and west their time.

Will the BEST has any explanation?

Out of the three points remarks offered by you for only first point. The 2nd and 3rd point not replied. The reply too is incorrect as one of the bus was canalled on that day so that the next bus came after one hour.

The complaint is again forwarded with displeasure remarks to be noted.

Kindly give satisfactory reply within fifteen days.

Third Complaint cum Suggestion

(1) The cancellation of buses on routes of poor frequency must be avoided and if inevitable the earlier bus should run little late to equalize the headway equally.

(2) The frequency of 25 minutes is not suitable in a city like Mumbai and can be improved by introducing mini buses which in turn attract more passengers.

(3) The timings of buses can be easily pasted in a paper sheet. Public Time Table should be made available for sale in booklet form at all starting point and on the web.

It is very disappointing that instead of improving your self you are giving excuses and public have to give the solutions.

Fourth Complaint

Your reply is not satisfactory regarding unavailability of bus for one hour on 11/11 as it could not provide any explanation which is beyond the control of your administration. This is only an example of unsatisfactory service run by your organization and careless approach to customer complaints resulting in further lack of service. It is obligatory on your part to provide proper service to people and solve their grievances resulted due to lack of service on your part. The suggestions regarding running of mini buses to improve frequency and putting time table sheet and on line and printed timetable as the railways does is also not accepted. If you do not have a timetable what punctuality you will maintain.