I had ordered an item online called ‘Celebration at Midnight’ from Ferns & Petals on 22/7. My order reference no. is 700501564. As per their website, the said item contains the following:
1) A bunch of 10 red roses.
2) A 50 gms. Chocolate cake.
3) A bottle of branded red wine.
As commitment, the item was delivered at right time and to right place but I was surprised to see that the wine bottle, which had been supplied, was really of downgraded quality. Infact the price of the wine bottle was just Rs 250/-(as mentioned at the backside of the bottle itself) and it wasn’t branded at all, whereas as per their website it was specifically mentioned that a branded bottle of red wine will be supplied. In my opinion, the cost of entire package that was supplied would have been roughly Rs 500/- and they have charged me Rs 2199/- for the same. Even if they include delivery charges, it can not be more than Rs 1000/-. I am surprised to see the profit margin they are keeping per product. Such dealing is really unprofessional, unethical and illegal on their part. I feel like cheated by their organization.
It is really unfortunate from a customer viewpoint that even after spending hell lot of money, their emotions and sentiments are being ridiculed.
Their claim of being the No.1 florists in India is totally bogus as they don’t stick to your commitments.
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