Dear Sir,
This refers to my new connections application with following details:
1. Date of Application: 2nd May
2. Distributor: Yog Maya & Co.
3. Receipt No. 2838
4. Application form No.: 102261
5. Cust ID: 4000139027
I have applied for new connection in the committment of the sales person that i will get connection in 4-5days after my customer ID would be generated.
But once i called your customer care (Mr. Bhupesh Solanki, 18th May at 11PM), i came to know this is the 90days process and my expectation is incorrectly set by the sales guy.
I would like to make complaints regarding the same as I applied this connection in the hope that i will get this connection on time while i am rennovating my house, but after listoning the process by your customer care executive, i really felt i am cheated by IGL and its respective distributor.
I have no written committment from your company and your sales guy so I can not take any legal action. But I am very sad to say the first impression I received from IGL and its distributor as you guys are misusing your monopoly in this market and giving very bad services to customer. I am really need to re-think, whether I should go for stop check payment and no relation for such a unprofessional behaviour by your company.
Regards,
Vinod Maheshwari
91-9891700151
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