IRCTC
Railway Fraud! PNR 2322078778- Refund not received

Dear Administrator/Sir/ Ma'am,

Its been months since i missed a travel date yet i have not received the refund in my account, inspite of filing for a TDR for it almost immediately. The transaction is as follows:

PNR 2322078778-

Dehradun to Kolkata. The ticket was on Waiting list number 26! so, I had to waste a lot of money and buy an air ticket to Kolkata, from Delhi, just because my ticket was not confirmed. Then i filed for a TDR, but apparently now they say I have traveled in the train ticket, when I HAVE NOT!

This is the response i get each time i contact IRCTC:

RESPONSE NUMBER 1:

Dear Customer,

Thanks for bringing forward your query. We have forwarded your request to the concerned department. You will be receiving the same shortly.

Thanks & Regards,

Ravi Chauhan

011-39340000

RESPONSE NUMBER 2:

Greetings,

This message has been automatically generated in response to email sent by you having subject:

"Fwd: PNR 2322078778- Refund not received! "

There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #19868].

Please include ticket ID:

[IRCTC #19868]

in the subject line of all future correspondence about this issue.

Thank you,

RESPONSE NUMBER 3:

Dear Customer,

We would like to inform you that your below enclosed email has been forwarded to the concerned department regarding the same.

Thanks & Regards

Sunil Chauhan

Executive, Customer Care

Ph: 011-39340000

&&&&&&&&&- Original Message &&&&&&&&&-

Subject: Re: Fwd: PNR 2322078778- Refund not received!

From:

Date: 11-23 15:45:40 05:30

To:

RESPONSE NUMBER 4:

to me

show details Nov 23

RESPONSE NUMBER 5

Greetings,

This message has been automatically generated in response to email sent by you having subject:

"Fwd: PNR 2322078778- Refund not received! "

There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #44179].

[IRCTC #44179]

- Show quoted text -

SIR,

WHAT DO I DO?? PLEASE HELP ME OUT.. they are trying to cheat me, and the customer care says i have traveled in the ticket when i have not!

R GIRI

919748543301