Subject: Missing/Damaged Luggage Complaint
Respected Sir/Madam,
I have utilized the services offered by Leo Cargo Packers and Movers for a domestic transfer and storage of goods within Bangalore (consignment number KA - 04B773) and unfortunately have faced multiple issues; a list of the same is as below:
1. Even after a thorough inspection of the goods to be transferred, the executive failed to mention the complete charges for the services in the quotation (made on 18th May by Mr. Yadav - 9343383480). I was only told about the extra relocation charges(~Rs.1500) when the goods were packed and loaded on 21st May.
2. Even after repeated reminders to deliver to goods to the mentioned address on Saturday, 11th Jun, the goods were delivered only on the afternoon of the next day i.e. Sunday, 12th Jun. Further, a charge of Rs.2000 was asked to be paid on the delivery. I was forcibly asked to pay the amount upfront or else the goods won't be unloaded.
3. On inspection of the received goods, I realized, one gas cylinder trolley was broken, one gas cylinder trolley was missing and most importantly the original double bed mattress had been replaced (the double bed mattress packed from the original location was in good condition and had the dimensions of 78" x 60" and the one delivered is torned with the dimensions of ~72" x 45"). While the delivering labour could see and agree that the mattress did not fit and had indeed been replaced, the supervisor in charge on the phone Mr. J P Sharma bluntly refused to accept the same. Finally, I was assured that executives from your end would check for the relevant mattress in the storage; however, I have not received any response from Leo Packers and Movers, in-fact executives have been ignoring my phone calls from the past many days.
4. The insurance of the goods for period of transportation mentions the value of the double bed mattress as Rs 3000/. However, the insurance policy was dubiously issued to have a minimum payout value of Rs.10, 000 and hence I can't claim for the lost luggage in this case.
5. On repeated phone calls to their Bangalore and Delhi office (B'lore - 9343383480/9742175840, Delhi - 011-32045503/9990638714), I was assured that only a sum of Rs. 1000/ would be compensated by Leo Cargo Packers and Movers and the same would be delivered to me in a couple of days. However, no communication has been done by their side in this regard and I am unable to contact them as my phone call is not answered.
The police won't register FIR in this case as there is no exact theft of goods and I can't figure out a way to get the compensation other than reaching out to the consumer court
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