I have sent gifts to my family on 23/07 through EMS from japan. This was stopped at mumbai customs in next week. I have not received any call or letter from the Mumbai customs about my luggage and reason to stop the luggage. I have waited 2 months that they will send letter or they will ask me to submit any required documents. Nothing I have received from mumbai customs. My family in India tried to give complaint in EMS office however they said nothing will be done with complaint from INDIA. SO I have given complaint in Japan. Japan EMS has given me answer that Mumbai customs expecting a call from my family. I have taken mumbai customs phone number and ny luggage reference number from Japan EMS. I have tried so many times to speak in telephone but no one from mumbai customs answered my call. It kept ringing but no one picked the phone. Now I am in confuse what to do because JAPAN EMS said they have nothing do with it, Its mubai customs has do it. I have no option to contact with customs.
Can you please help me out to get my luggage from customs.
EMS ITEM NUMBER: EG125116055JP
Customs reference number: BY-11254
Thank you,
Ranjeet Kuma
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