I have a serious complaint from my side which has not only affected me but is affecting many people all over India. I am writing from Bangalore and I think people from other cities as well will agree with me that the condition of Indian passport offices is atrocious. People say that getting a passport is a matter of luck. But is it really so? Should availing a passport be such a problem? It is said that you should keep your day free and cancel all prior appointments to just get a passport. I agree that a passport cannot be just handed over without verification for it is a legal proof of your citinzenship and identity and is no joke. Handing over a passport just like that could lead to grave consequences. But, that does not mean that people are supposed to wait and be clustered and worked up like animals in a barn! Shouldn't we improve the conditions and follow a more systematic and organised manner? When tokens are being issued for each person with the time and day details, then WHY should anyone wait slogging for 7-8 hours a day and even then it is not guaranteed that the formailities are over and the passport processing can be started and apart from that the passport processing time is synonymous with waiting for 5 months! People wait from wee hours of the morning to late hours in the evening in a room with hundreds of people each having cancelled one or the other commitments to get an INDIAN passport made and mind it Indian. This does not happen in other countries and not atleast for so long! Patients, old aged, students, workers wait for so long and some in such a dreadful conditions as they are suffering from various medical ailments and can't even sit for so long. But then what to do? No source of comfort nothing! I understand that luxuries cannot be provided and is not feasible to do so. But then atleast they can be put to ease by not taking so much time! It cannot be blamed on the Haj period that all this is happening as it happens throughout the year and definitely people don't flock for pilgrimages throughout the year. It is only during a certain period of time that people go to pay their respects to Mecca and Medina. Do not make them a reason for the inefficiency. When tokens are distributed with the time then please follow it! Allot a time slot for each person and stick to it. Though it cannot be efficiently be achieved to a degree of 100% but then atleast 75% can be achieved? People who are working day and night just to feed their families and now want a passport so that they can go abroad for job opportunities and earn more, they have to spend 8-10 hours a day and for several days just to get a passport and while doing so he is missing out on the income which he would receive till he goes abroad for other work! My mother is suffering from a serious spine problem and her spine can move down at any moment resulting in very grave consequences. But then she needs a passport. What can she do about it? She has to wait there in those uncomfortable chairs, without any support for 8 hours to get her work done. She has an appointment with the doctor but I guess she won't be able to go today looking at the conditionsof the PASSPORT OFFICE! She has to have painkillers and many of them to subside her pain that she would be suffering from now. And if it is thought that i do not know that there are provisions for the differently ablled people then I should let you know that I very well know of it as well as its conditions. I will attach a link along later to show what is being done. Then the officials go for their lunch leaving the people in despair. To add to that you are not even allowed to speak on the phone for if you do you need to get up and leave the place and by the time you come back your place is gone and you start all over again. While the people are waiting from supposedly 10 in the morning for their chance, they receive the dreaded news that "Oh! the babus or our officials are going for lunch and that will take another 1-2 hours". Is it right on the part of the government to do so? Are they taking advantage of their status and power? Oh I am sorry but that is indeed what many of our officials are famous for and please highlight "many" and not all. There are quite of them who are loyal towards their duties but they are so less in number in comparison to the many that they too have to take the title of LAZY on their heads. As a citizen I am complaining, not because I am prejudiced against the Indian government but because I want to make a difference in the country and bring out its cons to improve on it. I am not a pessimist and very well know that our motherland India has innumerable pros as well but those can't be used as a curtain to hide its cons. There are various issues to be addressed and this is one of them.
http://articles.timesofindia.indiatimes.com-02-09/lucknow/28545888_1_passport-office-passport-seekers-haj-aspirants
http://www.complaints-india.com/complaints/3015/waiting-in-long-queue.html
Thank you for the time and hope something will be done about it. I am representing the voice of the citizens of India in general and not only my own opinions.
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