Dear Sir,
Subject: Complain Regarding my Passport Renewal
File Reference Number-BPL-Z299126/11 DOB 01/07/1974
This is to bring to your kind notice that i had submitted my all the necessary and required documents for the Renewal of my Passport at Indore SP/Passport office dated 21/09, and got my File Reference Number # BPL-Z299126 in the name of Anil Haswani DOB is 01/07/1974.
Even got the Police Clearance done in a week, and in the status column in Passport Bhopal site, its showing that "Passport will be dispatched on 17th Jan Police clearance done”, again when i have not received my Passport on the given date and i checked the status it was showing,
"Attested document does not have proper telephone number of the authority",
Now Sir i was just shocked to read this when i came to know that in attested documents also tele phone number is needed..anyways Sir after reading the status i had been to Bhopal Passport Office (as basically i am leaving/working in Indore and it is very tough for me to take leave and go Bhopal frequently, but Indore office told me very clearly that "we can't help aap Bhopal Office Jaye"), Sir i took a leave and reached there by 1.15 pm and came to know that time is over and you can come some other day, also i was told by the guard that "Mr.(don't want to disclose the name) sir ko agar aapki file mangwani hoti ya aapse milna hota to woh yeh nahi kehte ki wo lunch par hai, isliye aap jaiye, aur kal aaiye"(it really hurts and even shocking), i asked him that “abhi 15 minutes hai “but he refused to send me inside and meet the main Passport officer so that i can ask, what exactly the papers are wanted/required by me, anyways somehow i manage to meet the Passport Officer and she cross checked all the documents again (which are already checked by Passport office Indore) and assured me that i will get my Renewed Passport in a week or 10 days for sure and all the documents are ok...(this incidence is of somewhere in March)
Sir now this is to again bring to your kind notice that when i again checked the Bhopal Passport status page after two days after returning from Bhopal, my application status was showing Some new story that "Please furnish attested copy of your school certificate OR birth certificate, in support of your date of birth.
Detailed objection letter has been dispatched to you by post."
Now Sir i want to ask you is this the Correct attitude from such a reputated Govt.deptt..? if some paper/document office wanted to check then officer must have told me at that time only when i was there and met personally..
And one more thing i want to ask you that "FOR PASSPORT RENEWAL, IS OLD ATTESTED PASSPORT COPY IS NOT SUFFICIENT? ”as that's valid all over the country, and mine was not NEW, it was just a renewal then why again and again Bhopal office is asking my Date of Birth Proof or putting one and the other Objections?
Please Sir now this is to request you to take some action against my issue/complain and help me out as i am really fed up and tired, even i wrote many mails/complains to Delhi Passport office in complain/feedback section, but no action has been taken till date neither any strict instruction has been given to Bhopal office, sir i am not a terrorist then why this behavior with the Innocent citizens? already 8 months have been passed, neither my Passport status has changed nor the behavior of offices, also this is again to bring to your kind notice that the document which was asked has been already sent by me through Speed Post number EI012925459IN Dated 17/02 at 14:05 pm from Indore to Bhopal, but no response yet to that also and status remains the same even received by them on 21st Feb even send the fax copy to main Delhi office too, and 2 personal visits in m (having the receiving and speed post status site clearly shown this) and again on 4th June handed over the document at counter no.2 to RPO, Bhopal, and met main Passport officer again, but no receiving from their side, neither any assurance and status remains same as for the last 8 months.
Please Sir now u r my last hope as i found you guys helping the citizens, so do cooperate with me also, or elsewhere should i go with my complain, i am suffering from depression as i feel so insulted now, as there is no one to sort my issue as guard even told me that " VIP Letter le aaye aapka kaam ho jayega" sir i don't wanted to waste the money on some agents and even no powerful source but in spite of this i already spent almost 8-10, 000 Rs (for my visits to Bhopal, without pay leave, speed-post cost, fax and other charges till date), So now kindly look into my matter at the earliest so that my renewed passport could be dispatched without any delay... please take interest and do cooperate as this is just a mental harassment nothing else... please please do cooperate..
Thanks and Regards-
Anil Haswani
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