Dear Sir/ Madam,
I wish to bring your kind attention to the malpractice followed by Ansal Buildwell, which forced me to pay a huge sum of money so called "Holding Charges" which was never a part of the original agreement both the parties signed at the time of booking of the apartment. I am giving below chronology of events for your ready reference & you can also get detailed information going through the chain of follow-up email exchanges I had with the builder. As expected, response from the builder has been a fallacy & insubstantial leading to no solution of the issue. Follow-ups from my side have all been waste of time for me & in-vein.
I booked a 3bhk apartment in Royale Residency, Sushant Lok, Gurgaon in October 1998, was offered for possession in well beyond timeline promised at the time of booking of apartment;
When we went for taking the possession, the apartment was not, by minimal standards ready to be handed over to the customer. After shelling out our hard earned money, we could not be expected to take the possession of an apartment which had major seepage problems on atleast five walls. After lots of persistence & discussion they agreed to rectify the problem which goes without saying it took them quite some time.
In between we had to move out of Delhi because of job compulsions & could not take possession; Possession was finally taken in the month of February; In between, i was never intimated that failure to take possession would attract so called levy of "Holding charges".
Registration of floors were not permitted because of Haryana Government Order during this period, Registration finally opened in December.
The builder encashed this opportunity in an effective manner because the customers had already waited for long time to get their properties registered.
When I approached for registration of my apartment, to my utter shock; builder demanded a sum of Rs. 98000 & very condescendingly granted me a discount of 20%, forcing me to pay a sum of Rs. 78, 000.00 (Rs Seventy Eight Thousand) as penalty for delay in taking the possession, else builder refused to initiate the process of registration.
I am confident that there are atleast 90-95% of the customers who are being penalised on the same grounds & are being made to pay else process of registration is not initiated. What else would you call this exercise except "extortion at gun point".
Provision of any such penalty charges never formed part of original agreement. this clause has been selectively picked up by the Ansal's from the recent practices followed by most of the builder. To my rational mind, this kind of clause calls for levy of charges on both sides for delay in offering possession by the builder & delay in taking possession by the buyer. In the present case, Ansal's has conveniently shrugged off its responsibility to implement the clause which calls for compensating customers for inconvenience caused due to over delay in completion of project.
I request you to kindly not only help me highlight our case in specific to the general public, but also being a responsible media, highlight this malpractice so that builders are not able to cheat/befool gullible public & make them pay unlawful charges & public should not succumb to these malpractice followed by builders at large.
Regards,
Satyakam
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